Shipping policy

Order processing and dispatch

Orders are currently fulfilled and dispatched from mainland China. Please allow 1–3 business days for order processing before shipment. Processing normally takes place Monday through Friday, excluding public holidays. Delivery estimates begin after dispatch.

Shipping cost and availability

At the time this policy was published, orders over USD 39 qualify for free worldwide shipping. Any available expedited service, remote-area surcharge, or other shipping charge will be shown at checkout before payment. The destinations and delivery services available for an order are determined by the delivery address entered at checkout.

Estimated transit times

The estimates below are working days after dispatch. They exclude weekends, local public holidays, customs clearance, severe weather, carrier disruption, and peak shopping periods.

Destination	Estimated transit time
United Kingdom, Germany, France	6–10 working days
Italy, Spain, Netherlands, Belgium	7–12 working days
Sweden, Norway, Denmark, Finland	8–14 working days
Poland, Czech Republic, Hungary, Austria	9–15 working days
Russia, Ukraine	20–35 working days
United States mainland	7–11 working days
United States Alaska or Hawaii	12–20 working days
Canada	8–14 working days
Mexico	12–22 working days
Japan, South Korea	5–8 working days
Singapore, Malaysia, Thailand	7–12 working days
Philippines, Indonesia, Vietnam	10–18 working days
India, Pakistan, Bangladesh	15–25 working days
United Arab Emirates, Saudi Arabia	8–14 working days
Turkey, Israel	9–16 working days
Brazil, Argentina, Chile, Peru, Colombia, Ecuador	18–38 working days
Australia and New Zealand	7–16 working days
Remote Australia	15–25 working days
Fiji and Papua New Guinea	25–45 working days
South Africa, Egypt, Morocco, Nigeria, Kenya	12–40 working days

For a destination not listed above, the checkout page determines whether delivery is available. Contact us before ordering if you need help understanding the estimate for your address.

Tracking

When tracking is available, the tracking number is sent to the email address used at checkout after the order ships. Carrier systems may take up to 24 hours to display the first scan.

Customs, duties, and taxes

Import duties, taxes, and customs fees are not included unless they are expressly shown as collected at checkout. Where applicable, the recipient is responsible for charges assessed by the destination country.

Delays, missing parcels, and damage

Delivery dates are estimates, not guarantees. If tracking has not updated for an unusual period, a parcel is marked delivered but cannot be located, or an item arrives damaged, contact support@deadloom.com with the order number. We will review the shipment information and, where appropriate, work with the carrier on the claim or arrange another resolution. This does not limit rights available under applicable consumer law.

Address changes and refused or unclaimed parcels

Review the delivery address carefully before placing the order. Contact us as soon as possible if a correction is required. We cannot guarantee that an address can be changed after processing or dispatch.

If a parcel is refused, unclaimed, or returned to sender, contact us. Any refund or reshipment will be handled under the Refund Policy after the parcel is returned and reviewed. DEADLOOM does not charge a restocking fee for an eligible return.