Refund policy

30-Day Returns

We offer a 30-day return period worldwide, beginning on the date you receive your order.

To request a return, email support@deadloom.com with your order number and the reason for the return. Do not send an item back before receiving return instructions and the approved return address.

Return eligibility

To be eligible for a refund, the item must be returned in the condition in which it was received: unused, unworn, clean, and complete with all original tags, straps, accessories, and packaging. Items that are worn, altered, incomplete, or damaged for reasons not caused by DEADLOOM or the carrier are not eligible for return.

Return shipping

DEADLOOM will cover reasonable return shipping costs when an item arrives damaged, the wrong item was sent, or the return is required because of an error by DEADLOOM or the carrier. For returns requested for personal reasons, including a change of mind or dissatisfaction, the customer is responsible for return shipping.

No restocking fee is charged for an eligible return. Original shipping charges, if any, are non-refundable unless applicable law requires otherwise.

Damaged or incorrect items

Please contact us as soon as possible after delivery and include clear photos of the item, packaging, and shipping label so we can review the issue and provide the appropriate resolution.

Refunds

Returned items are inspected after arrival. Return and refund processing may take up to 15 business days after we receive and inspect the item. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Nothing in this policy limits any rights that cannot be excluded under applicable consumer law.